Information Technology
Information Technology (IT)
is the use of computers and software to manage information.
Some organizations refer to this as Management Information
Services (or MIS) or simply as Information Services (or
IS). The information technology function of an
organization is responsible for storing, protecting,
processing, and transmitting the information, and later
retrieving information as necessary.
ISO/IEC
20000 is the first international standard for Information
Technology (IT) Service Management. It is based on and
supersedes the British Standard, BS 15000. The standard
was first published in December 2005.
Do you
need help to establish and maintain your organization's IT
function? Quality
Systems Innovations, Inc. offers
a full range of products and training that were developed
specifically to help you master your IT processes. The
products listed on this page will help you to understand what
you need to do and to put it in place. For IT training,
please click on the "Training" link at the bottom of
this page.
ISO
20000 Process Charts
ISO/IEC
20000 Requirements, 210 Requirements Checklist and Compliance
Assessment
Redefining
IT's Value To The Enterprise
Service
Catalog Process Kit
The
CMDB Creation and Maintenance Toolkit
The
Complete ITIL V3 Readiness Assessment Kit
Help Desk Tool Kit
ITIL
Survival - Availability Management Kit
ITIL
Survival - Capacity Management Kit
ITIL
Survival - Change Management Kit
ITIL
Survival - Configuration Management Kit
ITIL
Survival - Financial Management Kit
ITIL
Survival - IT Service Continuity Management Kit
ITIL
Survival - Incident Management Kit
ITIL
Survival - Problem Management Kit
ITIL
Survival - Release Management Kit
ITIL
Survival - Security Management Kit
ITIL
Survival - Service Desk Management Kit
ITIL
V3 Roles and Responsibilities Toolkit
The
ITIL v3 Service Transition Toolkit
The
Risk Management ToolKit
The
Service Catalog Toolkit
The
Service Design Tool Kit
The
Supplier Management Toolkit
Capability
Bundle
ITIL
Survival - All the KITS
Do you
need help to establish and maintain your organization's IT
function? Quality
Systems Innovations, Inc. offers
a full range of products and training that were developed
specifically to help you master your IT processes. The
products listed on this page will help you to understand what
you need to do and to put it in place. For IT training,
please click on the "Training" link at the bottom of
this page.
Since its foundation
in 1901 as the Engineering Standards Committee, BSI Group has
grown into a leading global independent business services
organization providing standard-based solutions in more than
120 countries.
BSI
Group:
-
develops
private, national and international standards
-
certifies
management systems and products
-
provides
product testing services
-
provides
training and information on standards and
international trade ,
and
provides
performance management software solutions
Purchase
ISO 20000 Standard from BSI
Training
Software
Information
Security
Software
Quality Assurance
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