17024 Management System Manual
3.0 Terms and Definitions
4.0 General Requirements
4.1 Legal Matters
4.2 Responsibility for Decision on
4.3 Management of Impartiality
4.4 Finance and Liability
5.0 Structural Requirements
5.1 Management and Organization
of the Certification Body in Relation to Training
6.0 Resource Requirements
General Personnel Requirements
Involved in the Certification Activities
7.0 Records and
7.1 Records of Applicants, Candidates and Certified Persons
7.2 Public Information
Certification Process Requirements
9.1 Application Process
Decision on Certification
Suspending, Withdrawing, or Reducing the Scope of Certification
Use of Certificates, Logos, and Marks
Appeals Against Decisions on Certification
General Management System Requirements
Certification Body recognizes its responsibility as provider of quality
services. To this end, XYZ Certification Body has developed and
documented a management system to better satisfy the needs of
its customers and to improve management of the organization.
The management system complies with the international
standards ISO/IEC 17024:2012.
manual has been prepared to define the management system, establish
responsibilities of the personnel affected by the system, and to
provide general procedures for all activities comprising the management
system. In addition, this manual is utilized for the purpose
informing our customers and suppliers of the management system, and what specific
controls are implemented to assure
and Organization Structure
Body operations are
organized to safeguard impartiality.
Body has documented its
organizational structure, including the duties and responsibilities of
its personnel, and authorities of management.
organization of XYZ Certification Body is illustrated in
Records and Information Requirements
Records of Applicants, Candidates, and Certified Persons
XYZ Certification Body maintains records of all certified
The records attest to the effective implementation of the certification
process. The records include application forms, examination results,
assessment reports, and any other relevant documents pertaining to the
granting, maintaining, recertifying, expanding and reducing the
scope, and suspending or withdrawing certifications.
7.3.1 XYZ Certification Body
has documented and maintains a Control of Customer
Procedure for the maintenance and release of customer
keeps confidential all information obtained during the certification
arrangements cover all personnel and are covered through legal
XYZ Company has developed and maintains a policies and procedures
necessary to ensure security throughout the entire certification
process. It has measures in place to implement corrective
actions in the event a security breach should occur.
Security policies and procedures include provisions to ensure the
security of examination materials.
details, refer to the Security
8.1 XYZ Certification Body has a scheme for each category of
actions may be requested when a condition,, which is adverse to quality or
has the potential for process improvement is identified. This includes nonconforming supplies/services received from a
employee of the company can initiate
a corrective/preventive action request by completing the top portion of
Action Request (CAR) form.
corrective actions start with an
investigation to determine the root cause(s) of the problem. A thorough analysis of all
operations, quality records, and specifications, which may have
the deficiency, is conducted by the responsible function. All potential corrective
identified and the action(s) most likely to eliminate the problem and
prevent recurrence is selected. The
investigation and analysis of the root cause and preventive measures
fully documented by the group or individual assigned to the problem. The analysis shall include
review of all
applicable data to determine the extent and cause of the problem and
of trends in processes or performance of work to prevent
problems are evaluated in terms of
potential impact on quality, performance, safety, and
customer satisfaction. All
classified as either minor or major.
Resolutions to all corrective and
preventive actions are to a degree
appropriate to the magnitude and the risk of the problem. Resolutions are reviewed
and approved by the
Quality Manager and/or Technical Manager.
Where the response is unsatisfactory,
the corrective action request is
Quality Manager conducts
periodic reviews/follow up to determine if the corrective and
actions have been implemented and are effective.
effort is made to ensure that the
customer’s concerns are assuaged.
results are affected, then the customer is notified in writing.
the identification of nonconformities
or departures casts doubts on compliance with policies and procedures,
ISO/IEC 17024, appropriate areas of activity are audited in accordance
Internal Audits Procedure as soon
as possible. This
is typically only necessary when a
serious issue or risk to the business is identified.
Paragraph numbering in the above sample is for
purposes only. The numbering in the actual product may