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ISO
17024 Management System Manual
Order Manual
Table
of Contents
Introduction
1.0 Scope
2.0 References
3.0 Terms and Definitions
4.0 General Requirements
4.1 Legal Matters
4.2 Responsibility for Decision on
Certification
4.3 Management of Impartiality
4.4 Finance and Liability
5.0 Structural Requirements
5.1 Management and Organization
Structure
5.2 Structure
of the Certification Body in Relation to Training
6.0 Resource Requirements
6.1
General Personnel Requirements
6.2 Personnel
Involved in the Certification Activities
6.3 Outsourcing
6.4 Other
Resources
7.0 Records and
Information Requirements
7.1 Records of Applicants, Candidates and Certified Persons
7.2 Public Information
7.3 Confidentiality
7.4
Security
8.0 Certification
Schemes
9.0
Certification Process Requirements
9.1 Application Process
9.2
Assessment Process
9.3
Examination Process
9.4
Decision on Certification
9.5
Suspending, Withdrawing, or Reducing the Scope of Certification
9.6 Recertification
Process
9.7
Use of Certificates, Logos, and Marks
9.8
Appeals Against Decisions on Certification
9.9 Complaints
10.0 MANAGEMENT
SYSTEM REQUIREMENTS
10.1 General
10.2
General Management System Requirements
INTRODUCTION
XYZ
Certification Body recognizes its responsibility as provider of quality
services. To this end, XYZ Certification Body has developed and
documented a management system to better satisfy the needs of
its customers and to improve management of the organization.
The management system complies with the international
standards ISO/IEC 17024:2012.
This
manual has been prepared to define the management system, establish
responsibilities of the personnel affected by the system, and to
provide general procedures for all activities comprising the management
system. In addition, this manual is utilized for the purpose
of
informing our customers and suppliers of the management system, and what specific
controls are implemented to assure
service quality.
5.0
Structural Requirements
5.1 Management
and Organization Structure
5.2.1
XYZ Certification
Body operations are
organized to safeguard impartiality.
5.2.2
XYZ Certification
Body has documented its
organizational structure, including the duties and responsibilities of
its personnel, and authorities of management.
The
organization of XYZ Certification Body is illustrated in
Figure 1.
7.0
Records and Information Requirements
7.1
Records of Applicants, Candidates, and Certified Persons
7.1.1
XYZ Certification Body maintains records of all certified
persons.
The records attest to the effective implementation of the certification
process. The records include application forms, examination results,
assessment reports, and any other relevant documents pertaining to the
granting, maintaining, recertifying, expanding and reducing the
scope, and suspending or withdrawing certifications.
7.3
Confidentiality
7.3.1 XYZ Certification Body
has documented and maintains a Control of Customer
Information
Procedure for the maintenance and release of customer
information.
7.3.2 XYZ
Certification Body
keeps confidential all information obtained during the certification
process. These
arrangements cover all personnel and are covered through legal
agreements.
7.4
Security
7.4.1
XYZ Company has developed and maintains a policies and procedures
necessary to ensure security throughout the entire certification
process. It has measures in place to implement corrective
actions in the event a security breach should occur.
7.4.2
Security policies and procedures include provisions to ensure the
security of examination materials.
For
details, refer to the Security
Procedure.
8.0
Certification Schemes
8.1 XYZ Certification Body has a scheme for each category of
certification.
Corrective Action
Procedure
1.1 Corrective
actions may be requested when a condition,, which is adverse to quality or
which
has the potential for process improvement is identified. This includes nonconforming supplies/services received from a
supplier.
1.2 Any
employee of the company can initiate
a corrective/preventive action request by completing the top portion of
the Corrective
Action Request (CAR) form.
1.3 All
corrective actions start with an
investigation to determine the root cause(s) of the problem. A thorough analysis of all
related processes,
operations, quality records, and specifications, which may have
contributed to
the deficiency, is conducted by the responsible function. All potential corrective
actions are
identified and the action(s) most likely to eliminate the problem and
to
prevent recurrence is selected. The
investigation and analysis of the root cause and preventive measures
shall be
fully documented by the group or individual assigned to the problem. The analysis shall include
review of all
applicable data to determine the extent and cause of the problem and
analysis
of trends in processes or performance of work to prevent
nonconformities.
1.4 All
problems are evaluated in terms of
potential impact on quality, performance, safety, and
customer satisfaction. All
problems are
classified as either minor or major.
Resolutions to all corrective and
preventive actions are to a degree
appropriate to the magnitude and the risk of the problem. Resolutions are reviewed
and approved by the
Quality Manager and/or Technical Manager.
Where the response is unsatisfactory,
the corrective action request is
re-issued. The
Quality Manager conducts
periodic reviews/follow up to determine if the corrective and
preventive
actions have been implemented and are effective.
1.5 Every
effort is made to ensure that the
customer’s concerns are assuaged.
If certification
results are affected, then the customer is notified in writing.
1.6 Where
the identification of nonconformities
or departures casts doubts on compliance with policies and procedures,
or with
ISO/IEC 17024, appropriate areas of activity are audited in accordance
with the
Internal Audits Procedure as soon
as possible. This
is typically only necessary when a
serious issue or risk to the business is identified.
Note:
Paragraph numbering in the above sample is for
illustration
purposes only. The numbering in the actual product may
differ.
Sample Form
Order Manual
ISO
17024 Information
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